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This accessibility statement applies to the Place Experience Platform Content Management System website.

This website is run by Calvium. To access the website you need to be a registered user. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Use the browser to change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand once you have been onboarded.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • We use Google Maps for specifying and editing points of interest and regions


Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us at, we’ll consider your request and get back to you within 5 working days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us

We use email as our primary means of communication. Contact us by email to We do not routinely use the phone or support visits in person.


Technical information about this website’s accessibility

Calvium is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Our map tool uses a Google maps interface which Google control
  • We use a third party, Tawk.To for support and help documentation
  • We use Google Data Studio to generate the analytics dashboard

Non-compliance with the accessibility regulations


Disproportionate burden


Fully compliant


Interactive tools and transactions

Our help and support forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in 2024.


Content that’s not within the scope of the accessibility regulations


PDFs and other documents

The PDFs generated by Lighthouse for the accessibility audit reports do not pass PDF accessibly standard checks. These are the only PDFs we use on the website.


What we’re doing to improve accessibility

We will audit accessibility on an ongoing basis


Preparation of this accessibility statement

This statement was prepared on 18 May 2022. It was last reviewed on 7 June 2022.

This website was last tested on 30 May 2022. The test was carried out by Calvium using the ARCToolkit and Lighthouse Chrome extensions.

We tested all of the main public facing pages of the website plus all of the input fields using a staging test project, this included all of the possible features a client could choose which ensured that all pages were tested.

You can read the full accessibility test reports by clicking here.